Returns & Exchanges

You can return these bags within 7 days of delivery. The bag should be unused and in its original packaging. Contact us to start your return, and we will guide you through it.

Returns and exchanges are not available for personalized bags. Your initials are confirmed with you on the order confirmation call or message, and the bag is made to that confirmation. We can’t accept a return or exchange because of a change of mind, a colour preference, or initials that were confirmed and later turn out to be wrong.

It is our responsibility, including damage in transit. Here is what we need from you:

• Tell us within 7 days of delivery.
• Share clear photos of the bag, the parcel and the shipping label.
• Share an unboxing video. Please record it from the moment you open the sealed parcel.

Once we have checked it, we will exchange it for the right item at no cost to you. You can also return a damaged bag within the same 7 days.

If the initials we made differ from the ones you confirmed with us, we will remake the bag at no extra cost. You are also entitled to a replacement or a refund. Tell us within 7 days of delivery and share photos so we can compare the bag to your confirmed order.

This does not cover initials that were confirmed correctly and entered or spelled wrongly by the customer. The spelling you confirm is the spelling we make.

When a refund applies, we will pay it by bank transfer or in cash. We will agree which one with you directly.

Email initialsbyanna@gmail.com or call 03088721830. Please include your order reference, your name, and your photos and video. We will reply and take it from there.

• Wipe with a soft dry cloth.
• Avoid prolonged water exposure.
• Store in the dust bag when not in use.

Damage caused after delivery by misuse or normal wear is not covered.

See our Terms & Conditions for how cancellations and advance payments work, and Shipping & Delivery for timelines.